Shipping
BASIC SHIPPING INFORMATION
We ship with world's best logistic companies. It offers tracking number with precise information. So, it is guaranteed that you will get your order and we are monitoring until you receive it. All orders are backed by 45 Days guaranteed. If you don’t receive within 45 days, we will issue full refund. Sometimes, tracking numbers may be delayed to be updated. If you don’t receive within 21 days, please contact us.
100 % worry-free shopping with us.
Due to a high volume of orders, our shipping times range anywhere from 9-21 days (Free Shipping) on average to US, UK, Canada, Australia and many other countries. We ship from Fontana, CA and other warehouses to the United States and Asia from Singapore warehouses.
If you don’t receive within 3 weeks after purchasing, please contact us. We will investigate and offer the best possible solution.
Orders are generally to be processed within 3 to 5 business days upon receipt of your order and sent to the shipping courier.
Some countries may cause a delay in your products shipping, and in some cases (a bit rare) you may receive your order anywhere from 20-30 days (highly unlikely) depending on your country.
All items usually arrive within 3 weeks but in some countries, please allow 3-5 business weeks.
If you don't receive your purchase after 45 days of payment, please contact us at: contact@zesmartwatches.com. We will investigate the situation and solve as soon as possible.
We ship orders on Mondays - Fridays and we don't operate on public holidays and weekends. We always aim to post your order as quickly as possible (usually within 72 hours) but there might be some delays – especially after releases or mass volume orders on a product! Your patience is highly appreciated.
WHERE DO WE SHIP?
Almost anywhere in the world! We want to ensure our customers are not biased in one location. We make sure our amazing customers all over the world can be accessible to our amazing products. Unfortunately, we only accept US dollars as our checkout currency as of now.
HOW DO I TRACK MY ORDER?
You can track at https://www.zesmartwatches.com/apps/trackorder-Tracking Tab on our website. Or if your order doesn’t find, you can track at www.17track.net .
INCORRECT ADDRESSES
Customers are responsible for ensuring they have entered a correct delivery address. Your items will be sent to the exact delivery address stated on your order and if it is incorrect, we, unfortunately, cannot reimburse you if your order does not make its way to you.
IMPORT TAX AND CUSTOM DUTIES
Customers are responsible for import duty/tax if applicable. We make sure that our couriers use the best way to clear the import procedures. We will not be responsible for any import tax or duty.
MULTIPLE ORDERS AND RECEIVE ONLY ONE ITEM?
No worries. You will get another one in different shipments. Due to the different processing locations, we send from multiple locations. If you don't receive all shipments after 21 days, please do contact us. We will track and solve.
CONTACT
If you have any other questions, feedbacks or anything about our website, don't hesitate to ask us! contact@zesmartwatches.com.
Covid-19 Corona Virus Service Update
https://www.zesmartwatches.com/pages/covid-19-delays